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FREE SHIPPING FOR ORDERS OVER $50

Shipping policy

Our trusted standard delivery service is managed by a network of professional courier companies, ensuring swift and reliable delivery right to your doorstep. Enjoy peace of mind with a provided tracking number, allowing you to monitor your parcel's journey from dispatch to delivery.

PLEASE NOTE: We do not dispatch partial orders. If any items in your order are marked as 'pre-order', your complete order will only be shipped once all items are in stock.

SHIPPING METHODS AND CARRIERS

We partner with Australia Post, Aramex, and Sendle for both domestic and international shipments to ensure reliable and efficient delivery. Orders are processed within 1–2 business days, excluding weekends and public holidays.

SHIPPING CHARGES

  • Australia: Flat-rate delivery fee of $11.00 per order.
  • New Zealand: Flat-rate delivery fee of $20.00 per order .

Shipping fees are subject to change without prior notice. The applicable charges will be displayed at checkout.

DELIVERY TIMEFRAMES

Delivery times may vary based on the shipping address and region. While Siena Nails strives to expedite parcel deliveries, the following timeframes serve as a general guide:

  • City centres: 3 to 8 business days.
  • Outlying areas: 8 to 10 business days.
  • New Zealand: 10 to 20 business days.

Important: Parcels containing Dangerous Goods (e.g. nail monomer, primer, dehydrator) cannot be shipped via express services and will be sent via Australia Post road freight, which may result in extended delivery times. Courier deliveries occur during standard business hours. If no one is available at the delivery address, we recommend providing a work address to ensure successful delivery.


RESPONSIBILITY FOR DELAYS & DAMAGES

Siena Nails is not responsible for delays, missed deliveries, or undelivered orders, as these are fulfilled by third-party courier companies. Furthermore, Siena Nails accepts no liability for lost or damaged parcels. All claims for lost or damaged parcels must be lodged directly with the courier company using your tracking number as reference.

Courier contact details for claims:

Sendle: support@sendle.com
Aramex: auscare@aramex.com.au or (03) 9975 4599
Australia Post: customerservice@auspost.com.au or 13 76 78

Tracking details will be provided via email upon dispatch. Simply click on your tracking link to monitor your parcel’s progress.

PARCEL SECURITY & AUTHORITY TO LEAVE

Siena Nails has authorised couriers to leave parcels without a signature if no one is present at the delivery address. If you prefer your parcel NOT be left unattended, please specify this in the 'Order Notes' section during checkout. In the absence of such a note, you acknowledge and accept our Authority to Leave policy.

SHIPPING RESTRICTIONS

  • We do not ship to P.O. Boxes or hotels.
  • If your country is not listed at checkout, please contact us to confirm availability.
  • Dangerous Goods cannot be shipped to New Zealand.

CUSTOMS & IMPORT TAXES (INTERNATIONAL ORDERS)

International customers are responsible for any customs duties or import taxes that may apply. Please check with your local customs office prior to placing your order.

ORDER PROCESSING & DISPATCH

  • Orders placed after 12:00 PM on weekdays will be dispatched the next business day.
  • Orders placed after 12:00 PM on Fridays will ship on the following Monday (excluding public holidays).
  • Dispatch occurs on weekdays only.


ADDITIONAL IMPORTANT NOTES

  • Responsibility for orders transfers to the customer upon delivery to the nominated address.
  • Delivery timeframes may be affected by unforeseen delays (e.g. weather, customs, courier disruptions).
  • For any shipping inquiries, contact us at: info@sienanails.com.au


CONTACT US
Email : info@sienanails.com.au
Tel : (+61) 472 641 884
Address : Thornlands, Queensland 4164, Australia.