Refund policy

Siena Nails accepts returns for goods purchased on our website, in line with Australian Consumer Law (ACL) and our store policy.

Return Timeframe 

To be eligible for a return, you must contact us within  15 days of receiving your order . Goods must be unused, in their original packaging, and undamaged.

Only goods that are damaged upon delivery, faulty, or incorrect will be eligible for a return at no cost to you. Change-of-mind returns are accepted within this 15-day period if the goods meet the above condition requirements.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a faulty, damaged, or incorrect item. Siena Nails is not responsible for return parcels lost in transit where tracking or insurance has not been used.

Refund Process 

Once your return is received and approved, we will process the refund to your original payment method within 5–7 working days. For change-of-mind returns, a $10 handling fee will be deducted from your refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to have the goods repaired or replaced if they fail to be of acceptable quality. This applies regardless of our store’s change-of-mind return period.

How to Initiate a Return

To start a return, please email info@sienanails.com.au with your order details and the reason for your return. Our team will provide guidance on the next steps.

Contact Us

Email : info@sienanails.com.au
Tel : (+61) 472 641 884
Address : Thornlands, Queensland 4164, Australia.